Customer Care Executive - Mohali & Hyderabad (Sahibzada Ajit Singh Nagar)

17 Sep

Sahibzada Ajit Singh Nagar

17 Sep

Sahibzada Ajit Singh Nagar

Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.

- Provide accurate information about products/services to customers through effective communication.

- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.

- Maintain records of all interactions with customers using CRM software (Zoho).

- Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

- Excellent English language skills with good verbal communication abilities.

- 0-1 year of experience in BPO/customer care industry preferred but not mandatory.

- Solid listening skills with ability to understand customer requirements accurately.

- Basic computer knowledge with proficiency in MS Office applications.

📌 Customer Care Executive - Mohali & Hyderabad (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar

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