We're looking for a Principal Site Reliability Engineer to join our Site
Reliability & Infrastructure Engineering team. We run entirely on the cloud, and
this team owns production intelligence, reliability, and operational automation
— moving from reactive incident response toward systems that observe, correlate,
reason, and act. We're building the next generation of SRE: not dashboards and
runbooks, but agents and automation that make our platform self-aware and
self-healing at scale.
At Principal level, you won't just operate the platform — you'll define how we
think about reliability across the entire engineering organization. You'll set
the technical direction, establish the standards, and be the person other
engineers turn to when the hardest infrastructure problems need to be solved.
We make a huge impact on thousands of companies in the U.S. and abroad by
enabling them to be more effective and effective at running their business. We
have a cultural foundation built on diversity, inclusion, and innovation, and we
want you and your ideas to thrive at ServiceTitan. Come join us.
What You'll Do
* Define the technical vision and long-term architecture for ServiceTitan's
reliability and infrastructure platform — setting the standard for how we
operate at scale.
* Lead the design and delivery of major platform initiatives: Kubernetes
infrastructure, observability frameworks, SLO programs, and incident
management systems.
* Partner with Engineering Managers, Staff Engineers, and product engineering
leadership to review architecture and infrastructure decisions before they
ship — and hold the bar on non-functional requirements across the org.
* Identify systemic reliability risks before they become incidents, and drive
remediation across teams with org-wide impact.
* Define and operationalize SLIs, SLOs, and error budgets across ServiceTitan's
platform — not just within the SRE team, but as a standard every engineering
team adopts.
* Dri
📌 Principal Site Reliability Engineer (Bengaluru)
🏢 ServiceTitan
📍 Bengaluru
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