Role: CustomerSuccess Manager US Markets

Location: Hyderabad

is the fastest-growing HR technology platform,designing the future of work by building the world's best HR tech, driven by afierce focus on employee experience and customer success, and continuous,iterative innovation. We are the preferred choice of 900+ global enterprises tomanage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local aswell as global players in the enterprise technology space (such as SAP, Oracle,and Workday). The firm has acquired notable customers ranging from largeconglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu DhabiDepartment of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta,Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS FacilitiesManagement, VNG Corporation, and many more.

Our vision of building a world-class product companyfrom Asia is backed by marquee global investors like Microsoft, Salesforce,Sequoia Capital, and Lightspeed Venture Partners.

About the role:

Weare seeking a Customer Success Manager to play a critical rolein driving the strategic success and transformation of HR systems. You willserve as a bridge between business needs andtechnology, leveraging your expertise to drive impactfuloutcomes in workforce management. You will focus on improving customerengagement, product adoption, and ensuring long-term partnerships, whilealso identifying cross-sell and upsell opportunities to maximizecustomer value.

Reporting:

Customer Successhead

Key Responsibilities

- Optimize Customer Success Processes: Leverage cutting-edge tools and technologies to enhance the efficiency and effectiveness of customer success processes, driving improved outcomes for customers.

- Customer Advocacy & Engagement: Curate compelling case studies, testimonials,



and references to highlight customer success stories and ensure continuous engagement.

- Boost Product Adoption: Develop and execute strategies to enhance product usage and adoption tailored to HR SaaS needs.

- Cross-sell and Upsell: Identify and pursue cross-sell and upsell opportunities to expand product usage within existing accounts, increasing customer lifetime value.

- Maximize Renewals: Drive strategies that maximize customer renewals and foster long-term partnerships by understanding customer needs and aligning solutions.

- Collaborate Across Teams: Work closely with sales, marketing, and product development teams to ensure seamless customer experience and a unified product roadmap.

- Client Relationship Management: Build and maintain trusted relationships with key stakeholders, using client feedback to influence product innovation and enhancements.

Qualifications:

- Experience: 6+ years of experience in customer success or a similar role within the HR or HCM space, with a proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities.

- Adaptability: Ability to thrive in a fast-paced, evolving environment while balancing strategic thinking and execution.

- Sales Acumen: Proven ability to identify and execute on cross-sell and upsell opportunities, contributing to increased revenue.

- Data-Driven: Ability to analyze and interpret customer success metrics, making informed decisions that drive results.

- Stakeholder Management: Experience in building and maintaining relationships with key stakeholders, both internally and externally.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager - US Enterprise Markets (Hyderabad based)
🏢 Darwinbox
📍 Hyderabad