As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain solid relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive brand image and fostering long-term customer loyalty.
Responsibilities
Handle customer inquiries and provide timely responses.
Resolve customer issues and complaints efficiently.
Maintain a high level of customer satisfaction and loyalty.
Build and nurture long-term customer relationships.
Stay updated on company products, services, and policies.
Collaborate with internal teams to improve customer experience.
Provide feedback and insights on customer preferences.
Ensure data privacy and security during customer interactions.




Maintain accurate records of customer interactions and feedback.
Qualifications
Excellent communication and interpersonal skills.
Solid customer service orientation and empathy.
Ability to build rapport and establish trust with customers.
Proficiency in MS Office and customer relationship management tools.
Prior experience in a customer-facing role is preferred.
Knowledge of BFSI industry and its regulations is an asset.
Ability to work independently and manage multiple tasks.
Excellent problem-solving and conflict resolution skills.
A positive and professional attitude, with a customer-centric approach.

Digitide started with a straightforward vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to bu

📌 Customer Relationship Executive (Kolkata)
🏢 Digitide Solutions
📍 Kolkata