Providing 1st level support on client projects, including
Identification of parties to call/follow-up
Voice calls
Update notes in case management system
Creation of reports as per client’s specifications
Responsibilities
Common Function
Achieve individual productivity and quality goals
Participate in training initiatives to develop knowledge
Integrate procedural changes into daily routine
Support other team members in meeting service expectations
Adhere to Company policies and procedures
Qualifications
A graduate from a reputed university (minimum).
6 to 12 months of experience, preferably in call center in a reputed BPO/LPO.
Record Retrieval background preferred
📌 Executive Record Retrieval Voice (Noida)
🏢 EXL
📍 Noida
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