Job description

Roles and Responsibilities:

- Must be fluent in Bengali language in both written and verbal communications.
- Handles customer inquiries through Live Chat communications in a professional manner.
- Assesses customers issues and takes appropriate actions to ensure that customer's needs are satisfied.
- Coordinates with other teams based in different locations that share similar objectives.
- Be proactive and take initiative to explore and learn the products that we offer.
- Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
- Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.
- Requests for information at the start and end process through Live Chat, emails, and other authorized communication tools such as Telegram.
- Follow up on unresolved inquiries through emails, calls, etc.
- Complete logs, records, and daily shift handover reports.
- Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.

Required Candidate profile :





- Must be fluent in Bengali language in both written and verbal communications.
- Ability to communicate & intermediate in English & Hindi Languages is fine
- Must have experience in customer service. Experience in voice accounts is not required but it is a huge plus.
- Experience in the iGaming industry is a huge advantage.
- Must possess a positive attitude and can take constructive criticism.
- Must be coachable and show willingness to learn.
- Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.
- Must be a capable multi-tasker without sacrificing efficiency and accuracy.
- Must be flexible, willing to work in shifting schedules including graveyard shift.

Desired Candidate Profile:

Freshers preferred. Background of accounting is a plus.

Perks and Advantages

Salary will be refreshed post 6 months training period

Drop Facilities available for night shift

Quarterly Bonus options available

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