Position: Service Coordinator

Job Type: Full-Time | On-Site

Experience: 1–3 Years preferred

Location: Shoolin Engineering Pvt. Ltd

Key Responsibilities

- Coordinate and schedule service visits for customers.
- Receive and handle customer service requests through calls and WhatsApp.
- Coordinate with technicians and assign service/installation jobs.
- Maintain daily records of service calls, pending jobs, completed jobs, and follow-ups.
- Communicate with customers regarding service schedules, technician visits, and job status.
- Prepare and maintain service-related reports, documents, and records.
- Follow up with customers after service completion for feedback and pending issues.
- Coordinate spare parts/material requirements with the concerned team.
- Track technician field visits and service activities.
- Visit customer locations when required for field coordination, inspection, follow-up, installation, or service-related work.




- Support technicians during field assignments and ensure jobs are completed on time.
- Coordinate with the sales and technical teams for smooth customer service.
- Handle any other service-related work assigned by management.
- Required SkillsGood communication and customer-handling skills.
- Basic knowledge of MS Excel and computer operations.
- Valuable coordination and follow-up skills.
- Ability to manage multiple service requests.
- Willingness to travel for field work/customer visits when required.
- Responsible, punctual, and organized.

Preferred CandidateCandidates with experience in service coordination, customer support, field service, technical coordination, or similar roles will be preferred.

📌 Service Coordinator (Bhubaneswar)
🏢 SHOOLIN ENGINEERING PRIVATE
📍 Bhubaneswar