Key Responsibilities

- Develop and implement strategies to improve customer experience and satisfaction.
- Manage customer feedback, complaints, and escalations effectively.
- Analyse customer data and feedback to identify improvement areas.
- Work with cross-functional teams to improve customer-facing processes.
- Define and maintain customer service standards.
- Monitor customer satisfaction metrics and key performance indicators.
- Identify and implement CRM tools and technology to improve customer engagement.
- Develop training programs and mentor customer-facing teams.
- Manage customer experience initiatives and related budgets.

Requirements

- 3+ years of experience in Customer Experience, Customer Relationship Management, Customer Success, or a related field.




- Bachelor's degree in Business Administration or a related field; MBA is an advantage.
- Proven experience in implementing customer experience strategies.
- Solid analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Experience managing or mentoring customer-facing teams.
- Strong knowledge of customer experience practices and processes.
- Proficiency in MS Office and CRM software.

Job Location

HSR Layout, Bengaluru, Karnataka

Preferred Candidate

Candidates with experience in Customer Experience / Customer Success / CRM / Customer Operations, particularly in customer-centric industries, will be preferred.

📌 Customer Relationship Manager (Bengaluru)
🏢 Minivel Services
📍 Bengaluru