Role & Responsibilities-

- Design, implement and sustain Quality Frameworks across assigned business units.
- Define quality standards, audit methodologies and governance mechanisms.
- Conduct process quality audits, transaction audits and governance reviews.
- Monitor adherence to SOPs, customer requirements and compliance standards.
- Analyse quality trends and drive corrective and preventive actions.
- Lead governance reviews with Operations and Leadership teams.
- Develop governance dashboards and management reports.
- Drive Lean, Six Sigma, Kaizen, PDCA and Continuous Improvement initiatives.
- Facilitate Root Cause Analysis using 5 Why, Fishbone and Pareto techniques.
- Standardize processes and implement best practices across projects.
- Monitor KPIs, SLAs and operational performance metrics.
- Identify operational risks and implement mitigation plans.
- Partner with Operations, Training, MIS and Automation teams.
- Drive automation and digital transformation opportunities.
- Support customer governance meetings and executive business reviews.
- Coach and mentor teams on Quality and Operational Excellence practices.




- Support internal, external and customer audits.
- Prepare executive reports and present improvement recommendations.
- Lead cross-functional improvement projects.
- Drive a culture of continuous improvement and operational excellence.

Qualification

- Bachelor's Degree in Engineering, Commerce, Business Administration, Management or related discipline.
- MBA (Operations/Quality) preferred.
- Lean Six Sigma Green/Black Belt certification preferred.

Experience

- 5 to 6 years of relevant Quality, Process Excellence or Operational Excellence experience.

Skills / Competencies Required

- Quality Management Systems
- Governance Frameworks
- Operational Excellence
- Advanced Excel
- Stakeholder Management
- Leadership & Coaching
- Project Management
- Presentation & Communication Skills

Other Information

- Versatile to work in customer shifts.
- Willing to travel based on business requirements.

Support transitions, customer visits and business expansion initiatives

📌 Assistant Deputy Manager / Deputy Manager Delivery Excellence (Salem)
🏢 Mahendra NextWealth
📍 Salem