- Welcome and assist patients and their attendants with a qualified and empathetic approach.
- Coordinate patient appointments, admissions, discharges, investigations, and follow-ups.
- Address patient queries, concerns, and complaints promptly and professionally.
- Coordinate with doctors, nursing staff, billing, diagnostics, pharmacy, and other departments.
- Explain hospital processes, services, and relevant procedures to patients and attendants.
- Monitor patient requirements and ensure timely resolution of service-related issues.
- Maintain accurate patient-related records and documentation.
- Follow hospital policies, SOPs, safety standards, and confidentiality requirements.
- Collect patient feedback and communicate recurring issues to management.
- Support patient satisfaction and service-quality initiatives.
- Assist in emergency situations by coordinating with the appropriate hospital teams.
- Maintain professional communication and a patient-centric approach at all times.