Role & responsibilities

Key Responsibilities

1. Workplace & Employee Experience

- Act as a key point of contact for employees for workplace-related requirements and assistance.
- Manage and continuously improve key employee touchpoints across the workplace.
- Ensure employees receive a consistent, welcoming and hassle-free workplace experience.
- Identify gaps in employee experience and proactively implement improvement initiatives.
- Conduct regular workplace rounds and monitor overall workplace ambience, hygiene, comfort and service standards.
- Gather employee feedback and coordinate with relevant teams for timely resolution.
- Maintain a robust service culture and demonstrate a high level of responsiveness.

2. Employee Engagement & Events

- Plan, coordinate and execute employee engagement activities, celebrations, events and workplace initiatives.
- Coordinate activities such as festivals, cultural events, wellness initiatives, employee appreciation programs, town halls, special days and other engagement activities.
- Manage event logistics including venue setup, vendors, dcor, catering, communication, registration and on-ground execution.
- Coordinate with HR, Admin, Facilities, Security, IT and other stakeholders for successful event execution.
- Ensure events are delivered within agreed timelines and budgets.
- Collect employee feedback after events and identify opportunities for improvement.

3. Employee Communication

- Support workplace-related communication to employees through appropriate channels.
- Prepare and circulate communication related to events, workplace initiatives, caf/pantry updates,



facility changes and employee engagement activities.
- Ensure communication is clear, timely, professional and employee-friendly.
- Coordinate with HR/Corporate Communications teams wherever required.
- Develop creative communication content for workplace campaigns, displays and engagement activities.

4. Caf & Pantry Management

- Oversee day-to-day operations of caf, pantry and refreshment services.
- Monitor food quality, hygiene, presentation, service levels and availability of consumables.
- Coordinate with catering and pantry service providers.
- Monitor employee feedback related to food and beverage services and ensure corrective actions.
- Conduct regular checks on cleanliness, hygiene, equipment and service standards.
- Monitor inventory and consumption of pantry supplies and ensure adequate availability.
- Coordinate with vendors for replenishment, maintenance and service issues.
- Ensure compliance with applicable food safety, hygiene and workplace standards.

5. Workplace Touchpoints

Manage and monitor critical employee touchpoints including:

- Reception and visitor experience
- Caf and pantry
- Meeting and collaboration spaces
- Employee common areas
- Breakout areas




- Workplace ambience and presentation
- Employee events and activities
- Workplace amenities
- Signage and employee communication displays
- Employee help/support touchpoints

Ensure that these touchpoints consistently meet defined SLA, quality and experience standards.

6. Vendor & Service Partner Coordination

- Coordinate with workplace service providers and vendors for smooth delivery of services.
- Monitor vendor performance against agreed service standards.
- Follow up on service deficiencies and ensure timely closure.
- Support vendor performance reviews and feedback mechanisms.
- Assist in tracking service-related expenses and operational requirements.

7. Workplace Audits & Compliance

- Conduct regular inspections and workplace audits.
- Monitor housekeeping, hygiene, safety, caf/pantry and overall workplace standards.
- Maintain checklists, inspection records and action trackers.
- Escalate critical issues to the Workplace/Facility Manager.
- Ensure corrective and preventive actions are implemented within agreed timelines.

8. Data, MIS & Reporting

- Maintain records of employee engagement activities and participation.
- Prepare periodic reports on workplace services and employee feedback.
- Track complaints, requests, feedback and closure status.
- Maintain event calendars, vendor details, inventory records and operational trackers.
- Provide insights and recommendations based on employee feedback and workplace trends.

Interested candidate can share their CV at [email protected]

📌 Workplace Experience (Bengaluru)
🏢 ISS India
📍 Bengaluru