Department: CRM / Customer Relationship Management

Work Locations: Project Site (ORR-5, Dundigal); Head Office (Begumpet)

Work Mode: On-site, daily

Experience Required: Minimum 2 years in real estate CRM, onboarding, documentation, reconciliation or post-sales servicing

Reports To: Director / Head Office Coordination

Compensation: Fixed monthly salary (30k – 40k PM) + incentives: 5% on referral-sourced sales, 7% on self-sourced (self-sale) sales. Travel allowance offered for the onboarding/project-site stage.

Role Purpose

Own the complete customer journey at Kura Homes - from onboarding a newly booked customer through to account reconciliation, ongoing CRM record-keeping, and final possession handover.

Key Responsibilities

• Onboard every newly booked customer into the CRM system immediately after booking confirmation, post conducting all booking formalities.

• Collect and verify KYC, income and co-applicant documents required for booking.

• Prepare booking form, Agreement of Sale (AOS), cost sheet and other documents accurately.

• Coordinate dispatch of welcome gifts and track completion for every booking.

• Open and manage new customers' home loan cases end-to-end — login through disbursal — liaising with bank contacts.





• Maintain an onboarding tracker (documents, AOS, gifts, loan stage) until the file is complete.

• Reconcile customer payment accounts against schedules, disbursals and adjustments.

• Follow up on outstanding/overdue payments and resolve mismatches.

• Keep customer files (agreements, receipts, disbursal letters) updated and audit-ready.

• Update CRM records after every payment or account status change.

• Prepare demand letters, statements of account and payment reminder communication.

• Support periodic flat-file audits, closing documentation gaps in older files.

• Prepare possession-stage documents (NOC, handover charges) as customers near handover.

Required Skills & Qualifications

• Minimum 2 years' experience in real estate CRM, onboarding, documentation, or accounts reconciliation / post-sales servicing.

• Strong document verification skills and numerical accuracy under time pressure.

• Working knowledge of home loan processes (login to disbursal) and real estate documentation (AOS, KYC, disbursal tracking).

• Clear communication in Telugu, Hindi and English; robust MS Excel/Word skills.

📌 CRM Executive (Hyderabad)
🏢 Invoria Global Solutions
📍 Hyderabad