- Qualifications & SkillsBachelor’s / Master’s degree in Law (LL.B. / LL.M.) from a recognized university
- Enrolled with the Bar Council of India
- 5–10 years of relevant experience in litigation, corporate law, intellectual property, or cyber law (as applicable)
- Strong legal research, drafting, and negotiation skills
- Excellent verbal and written communication abilities
- Proven ability to work independently and manage multiple assignments efficiently
- Proficiency in legal research databases and Microsoft Office tools
Key Responsibility Areas (KRA) – Client Management & Operations Manager1. Client Relationship ManagementAct as the primary point of contact for clients and ensure seamless communicationMaintain solid, long-term client relationships through regular follow-upsAddress client queries, concerns, and escalations in a timely and professional mannerEnsure high levels of client satisfaction and retention2. Case & Matter CoordinationCoordinate with advocates and legal teams for smooth handling of ongoing mattersTrack case progress, deadlines, and court datesEnsure timely filing, documentation, and compliance with procedural requirementsMaintain proper case records and updates for clients3.
Office Operations ManagementOversee day-to-day operations of the legal officeStreamline workflows and improve operational efficiencySupervise administrative staff and allocate responsibilitiesEnsure proper documentation, record-keeping, and file management systems4. Billing & Financial CoordinationCoordinate with accounts for billing, invoicing, and payment follow-upsEnsure timely collection of professional fees and outstanding duesMaintain transparency in billing and client communication5. Team Coordination & SupervisionManage coordination between lawyers, clerks, and support staffMonitor productivity and ensure timely completion of assigned workAssist in onboarding and training of junior staff6. Compliance & Risk ManagementEnsure adherence to legal procedures and internal policiesMaintain confidentiality and ethical standards in all client dealingsIdentify and mitigate operational risks7. Business Development SupportAssist in client onboarding and proposal preparationSupport in expanding client base through referrals and networkingMaintain database of clients and track engagement8. Reporting & MISPrepare periodic reports on case status, client updates, and revenue trackingMaintain MIS for management review and decision-makingKey Performance Indicators (KPIs)Client satisfaction & retention rateTimely case handling and zero missed deadlinesRecovery of outstanding feesOperational efficiency and turnaround time .