SPA Group – Client Relationship Manager (CRM)

SPA Group is a debt free, financially sound, sustainable, and futuristic business conglomerate with a presence in real estate, liquid warehousing, agriculture marketing, energy storage, green technology, and horticulture.

Frangipani Estates is a gated estate community of 33 estates across 35 acres. The community has a 2-acre Lake Serenity, a 2-acre Rejuvenation Park, and a 2-acre privé Club Plumeria with a swimming pool, 5-ensuite rooms, and more. For more information, visit https://thespagroup.in/frangipani-estates/.

SPA Ecocity is a gated villa community of over 400 villa plots spread over 50 acres. VISMAYA, a 6-acre 5-star spa & resort, has amenities crafted for your every need and convenience. For more information, visit https://thespagroup.in/ecocity/.

We are looking for a CRM Manager to oversee the activities of our communities.

Job Responsibilities

- Review and prepare reports for senior management
- Perform ad hoc duties assigned by supervisors and management
- Independent communication and well-spoken English
- Bilingual
- Interface with senior management
- Preferred background in guest relations- hospitality industry
- A good team member
- Strong ability to network.
- Act as a point of contact
- Following up on payments
- Sale deeds, builder documents, welcome letter etc to prepare for the clients




- Providing receipts and working closely with the accounts team
- Preparing reports like the debtors list for maintenance of inflow and outflow
- Build rapport with clients and ask for referrals
- Maintain inventory reports
- Respond to clients on google reviews
- Cooridnate with the sales and marketing team
- Maintain records with client data etc

Job Qualifications

- Bachelors Degree in finance, CRM, sales and other business related fields.
- Minimum of 3-5 years of experience
- Understand Real estate market and trends
- Must be well-organised and detail-oriented
- Ability to build rapport with clients and manage expectations
- Fluent in English, Kannada and Hindi are a plus
- Accustomed to working in a fast-paced environment, ability to multitask, and meet multiple tight deadlines
- Good negotiation and collaboration skills
- Solid written and verbal communication skills
- Exceptional customer service skills
- Proficiency in all Microsoft office applications as well as CRM softwares
- Comfortable with legal terms and structures for standard commercial contracts
- Self-starter who exhibits ownership of assigned tasks and who will push for solutions that solve immediate problems while building toward long-term goals
- Ability to effectively be flexible in approach, and respond well to pressure

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