We're a leading OTT platform offering a vast library of content to users across India. We're looking for a Customer Care Executive to join our team and provide top-notch support to our users.
Job Description:
- Respond to customer queries via email, phone, and chat
- Resolve issues related to subscription, billing, content availability, and technical problems
- Provide personalized recommendations and content suggestions
- Handle customer feedback, complaints, and escalations
- Collaborate with internal teams to resolve complex issues
- Maintain high CSAT scores and first response time
Requirements:
- 1-2 years of customer support experience
- Excellent communication and problem-solving skills
- Familiarity with OTT platforms and digital services
What We Offer:
- Competitive salary and benefits
- Opportunities for growth and learning
- Fun and dynamic work environment
If you're passionate about customer service and love the entertainment industry, apply now! ?
📌 Customer Care Executive (Mumbai)
🏢 Flowing Water Films
📍 Mumbai
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