Experience: 2+ years of International Voice Customer Service
Role Overview:
We are looking for customer-focused professionals to handle international banking customers through voice interactions, providing prompt and accurate resolution to their banking and service-related queries.
Key Responsibilities:
- Handle inbound calls from international personal banking customers.
- Resolve queries related to accounts, cards, transactions, payments, and digital banking.
- Ensure high-quality customer experience through effective communication and problem-solving.
- Follow banking processes, customer authentication, security, and compliance requirements.
- Identify relevant opportunities for cross-selling/up-selling banking products, where applicable.
- Meet defined AHT, CSAT, FCR, Quality, and Productivity targets.
- Escalate complex issues appropriately and maintain accurate call documentation.
Key Requirements:
- Minimum 2 years of International Voice Customer Service experience.
- Excellent spoken English and strong customer-handling skills.
- Experience supporting US/UK or other international customers.
- BFSI / Banking / Financial Services experience preferred.
- Robust listening, probing, and problem-solving abilities.
- Willingness to work in rotational shifts, including night shifts.
Preferred: Experience in Personal/Retail Banking, Credit Cards, Financial Services, or international banking processes.
Benefits:
- Commuter assistance
- Health insurance
- Paid time off
Work Location: In person
📌 Personal Banker (Gurugram)
🏢 Portray People Private
📍 Gurugram
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