- Handle customer calls, emails, and queries professionally.
- Assist US customers with their auto-parts-related requirements.
- Understand customer concerns and provide appropriate solutions.
- Resolve complaints and ensure a positive customer experience.
- Coordinate with internal teams for timely issue resolution.
Customer Retention:
- Build and maintain strong relationships with existing customers.
- Follow up with customers to ensure satisfaction and continued engagement.
- Identify customers who may be considering leaving and take appropriate steps to retain them.
- Understand customer needs and provide suitable solutions to improve customer loyalty.
- Encourage repeat business and long-term customer relationships.
- Maintain regular follow-ups with existing customers.
- Handle retention-related concerns and provide effective resolutions.
- Achieve assigned customer retention, satisfaction, and performance targets.
- RequirementsGood English communication skills.
- Customer-focused and positive attitude.
- Good convincing and problem-solving skills.
- Basic computer knowledge.
- Experience in Customer Service, Customer Retention, BPO, International Process, or US Process is an advantage.
- What We Offer Market-competitive salary + Performance Incentives
- Growth & Career Opportunities
- International US Process Exposure
- Supportive Work Environment
- Performance-Based Growth.