Logistics Executive – E-commerce

Job Location: Karol Bagh, Delhi

Experience: 3–4 Years

Employment Type: Full-Time

Job Summary

We are looking for an experienced Logistics Executive with strong hands-on experience in E-commerce order processing and logistics operations. The candidate will be responsible for managing daily orders, dispatches, courier coordination, shipment tracking, and customer queries related to deliveries.

Key Responsibilities

- Manage and process daily e-commerce orders from order receipt to final delivery.

- Verify orders, prepare shipments, and ensure timely dispatch.

- Handle end-to-end order processing through Shiprocket.

- Coordinate with multiple courier partners for smooth shipment movement.

- Track all shipments and proactively follow up on delayed, undelivered, or RTO orders.

- Update order and shipment status accurately in the system.

- Handle customer queries related to order status, dispatch, delivery, delays, cancellations, and returns.

- Coordinate with courier companies regarding delivery issues and escalations.

- Manage RTO, returns, re-shipments, and undelivered orders.

- Maintain daily logistics and dispatch reports.

- Coordinate with warehouse/packing teams to ensure orders are dispatched within defined timelines.

- Monitor courier performance and identify recurring delivery issues.





- Ensure accurate documentation and proper maintenance of logistics records.

- Support smooth day-to-day e-commerce logistics operations.

Required Skills & Experience

- 3–4 years of relevant experience in E-commerce Logistics / Order Management.

- Mandatory hands-on experience with Shiprocket.

- Positive understanding of e-commerce order processing and courier operations.

- Experience working with multiple courier partners.

- Strong knowledge of shipment tracking, RTO, returns, and delivery management.

- Good communication and customer-handling skills.

- Strong follow-up and coordination abilities.

- Good working knowledge of MS Excel/Google Sheets.

- Ability to manage multiple orders and logistics activities on a daily basis.

- Should be organized, responsible, and detail-oriented.

Preferred Candidate

Candidates who have worked with an e-commerce brand, D2C company, online retail business, or marketplace-based business will be preferred.

Key Performance Areas

- Timely and accurate order dispatch

- Shipment tracking and delivery follow-up

- Reduction in RTO and delayed shipments

- Effective courier coordination

- Timely resolution of customer delivery queries

- Accurate logistics reporting and order-status management

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