Key Responsibilities
1. Tele-Counseling & Lead Management
Make outbound calls daily to prospective students and parents from assigned databases
Handle inbound inquiries via phone, WhatsApp, and email professionally
Conduct tele-counseling and ensure consistent follow-ups on leads
Maintain accurate records of interactions, follow-ups, and lead status in CRM systems
Track daily, weekly, and monthly performance metrics (calls, conversions, enrollments)
Achieve assigned admission and enrollment targets

2. Admission Counseling
Counsel students and parents on academic programs, eligibility, admission procedures, fee
structures, scholarships, and key deadlines
Assess student profiles and recommend suitable courses
Build trust and maintain long-term relationships with prospects
Guide applicants throughout the admission process until successful enrollment
Apply effective counselling and persuasion techniques to convert leads into admissions

📌 Hiring: Counselor (Delhi Division)
🏢 Chandigarh University - HR Department
📍 Delhi Division