Job Description
We're Hiring || Manager – Quality || International E-Commerce Process (North America)
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- Location: Jaipurn
- Working Days: 5 Days a Weekn
- Shift: Rotationaln
nKey Responsibilities:
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- Lead the Quality function for the International E-Commerce verticaln
- Drive quality frameworks, audits, calibrations, and governancen
- Analyze performance data to identify improvement areas and implement action plansn
- Partner with Operations & Training teams to improve CSAT, FCR, and KPIsn
- Conduct RCA (Root Cause Analysis) and implement corrective/preventive measuresn
- Mentor and develop the Quality team to achieve business goalsn
- Ensure compliance with client and organizational standardsn
nDesired Candidate Profile:
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- Proven experience in Quality leadership role in International BPO/E-Commerce processn
- Robust understanding of Quality tools, Six Sigma methodologies (preferred)n
- Excellent stakeholder management and client communication skillsn
- Strong analytical and data interpretation skillsn
- Experience managing North America clients/processes preferredn
- Ability to work in North America shiftsn