Key Responsibilities
1. Tele-Counseling & Lead Management
 Make outbound calls daily to prospective students and parents from assigned databases
 Handle inbound inquiries via phone, WhatsApp, and email professionally
 Conduct tele-counseling and ensure consistent follow-ups on leads
 Maintain accurate records of interactions, follow-ups, and lead status in CRM systems
 Track daily, weekly, and monthly performance metrics (calls, conversions, enrollments)
 Achieve assigned admission and enrollment targets

2. Admission Counseling
 Counsel students and parents on academic programs, eligibility, admission procedures, fee
structures, scholarships, and significant deadlines
 Assess student profiles and recommend suitable courses
 Build trust and maintain long-term relationships with prospects
 Guide applicants throughout the admission process until successful enrollment
 Apply effective counselling and persuasion techniques to convert leads into admissions

📌 Counselor (India)
🏢 Chandigarh University - HR Department
📍 India