Job Description
CS is Hiring for Service Desk Analyst Experience Range: - 2 To 4yrs Job Location : Noida Note-Virtual Interview on 18th Sep 2026 Job Description- - Provide Level 1 support for all in scope of service via Phone/Chat/Email. - Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group. - Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups. - Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process. - Develop, establish and maintain call prioritization guidelines and escalation procedures. - Provide a system’s status recording with status information such as known Major Incidents and estimated recovery time. - ServiceNow Queue Management - Incident, Service Request, Problem & Change. Minimum Qualification: 15 years of full time education