· Coordinate with branch sales team and support BSM,SMs for lead conversion
· Tele-calling / follow up on leads given by salesteam and Corporate office
· Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis
· Conduct self gold valuationand inform gold loan amount.Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed · Update valuation details in system i.e. Gold portaland loan booking system · Ensure loan processing completed within stipulated TAT.
· Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket · Follow up with customer for timely interest collection
· Gold loan file disbursal in system (this could bedone by BOM for most Branches) · Custody of gold packets in the office, record it asper process
· Raise Payment Request / Cheque Disbursement,
recordit as per process · Arrange to send the complete file to COPS as per process.
· Manage Related MIS, interface with COPS, regionalteams as might be required.
· Co-ordinate with central telecalling team for collections / follow up for paymentsfrom overdue borrowersCustomer Support / Serviceas required.
Key Responsibilties
•Sales process management in FMCG/ Direct sales company •
Understanding of gold process understanding ,KYC Knowledge & Sales process
•Gold loan Sales process & BTL Marketing •Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge
Mandatory skills
- Experience in collection and auction will be preferred.
- Min 2 years experience in gold valuation at gold loan NBFCs