- Key Roles & Responsibilities1. Tele Sales & Outbound CallingMake daily outbound calls to prospective customers.
- Contact existing customers for repeat business.
- Contact retailers, dealers, distributors, institutions, schools, and business clients.
- Introduce Nancy Creations and its products professionally.
- Understand customer requirements and purchasing needs.
- Explain product features, specifications, pricing, and availability.
- Generate sales enquiries through telephone communication.
- Maintain regular communication with prospective customers.
- 2. Lead GenerationGenerate new leads through outbound calling.
- Work on company-provided customer databases.
- Identify potential buyers for garments, uniforms, fabrics, and related products.
- Qualify leads based on requirement, quantity, location, budget, and purchase timeline.
- Maintain a healthy sales pipeline.
- Identify new business opportunities through telephone conversations.
- Forward qualified opportunities to the appropriate sales team.

3. Product PromotionPromote relevant Nancy Creations products, including:

- School Uniforms
- Institutional Uniforms
- Corporate/Industrial Uniforms
- Garments
- Fabrics
- Apparel
- Customized Uniforms
- Bulk Garment Orders
- Other products offered by Nancy Creations

The executive should understand product specifications and communicate them clearly to customers.

- 4. Customer Requirement UnderstandingAsk relevant questions to understand customer requirements.
- Understand required product/category.
- Identify required quantity.
- Understand size, fabric, colour, design, and customization requirements where applicable.
- Understand delivery requirements and expected purchase timeline.
- Record customer requirements accurately.
- Coordinate with the concerned team for product availability and pricing.
- 5. Sales Follow-UpFollow up regularly with interested customers.




- Follow up on quotations and price discussions.
- Follow up on samples and product information.
- Follow up on pending orders.
- Reconnect with inactive and old customers.
- Maintain a proper follow-up schedule.
- Ensure potential customers are followed up until the chance is closed or appropriately marked.
- 6. Quotation & Order CoordinationCoordinate with the sales/operations team for quotations.
- Share approved pricing and product information with customers.
- Follow up on quotations sent to customers.
- Understand customer feedback on pricing and product requirements.
- Coordinate with internal teams for order processing.
- Ensure customer requirements are communicated correctly.
- Maintain proper records of confirmed orders and pending requirements.
- 7. Customer Relationship ManagementBuild professional relationships with customers.
- Maintain regular communication with existing customers.
- Identify repeat-order opportunities.
- Collect customer feedback.
- Understand customer satisfaction and concerns.
- Maintain customer information and purchase history.
- Support long-term customer relationships.

8. B2B Sales DevelopmentThe Tele Sales Executive will focus on developing B2B opportunities with:

- Schools
- Educational Institutions
- Garment Retailers
- Uniform Dealers
- Distributors
- Corporate Clients
- Industrial Units
- Wholesalers
- Resellers
- Other institutional/business buyers

The objective is to identify potential bulk-order customers and develop them into regular business accounts.





- 9. WhatsApp & Digital Sales SupportSend approved product catalogues and images through WhatsApp.
- Share quotations and product information as instructed.
- Follow up after sharing product details.
- Respond to basic customer enquiries through WhatsApp.
- Maintain professional communication.
- Update CRM/customer records after digital interactions.
- 10. Customer Objection HandlingUnderstand customer objections regarding price, quality, quantity, delivery, customization, or other requirements.
- Respond professionally using approved company information.
- Explain product value and benefits.
- Avoid making unauthorized commitments.
- Escalate pricing, customization, or commercial issues to the concerned senior.
- Maintain a positive approach during negotiations.
- 11. CRM & Data ManagementUpdate customer information in CRM/database.
- Record call outcomes.
- Update lead status.
- Record customer requirements.
- Maintain follow-up dates.
- Update quotation and order status.
- Maintain accurate customer data.
- Ensure no important sales activity remains undocumented.
- 12. Market FeedbackCollect information about customer requirements.
- Identify commonly requested products and specifications.
- Record customer feedback regarding pricing and products.
- Report competitor information received during customer conversations.
- Identify new market opportunities.
- Share useful market feedback with the Sales Manager/Management.

13. Daily Sales ReportingThe executive will maintain:

- Total Calls
- Connected Calls
- Interested Customers
- Qualified Leads
- Follow-Ups
- Quotations
- Orders Generated
- Sales Value
- Pending Opportunities
- Lost Opportunities
- Repeat Customer Orders
- CRM Updates
- Daily Sales Activity Report
- Weekly Performance Report
- Monthly Sales Report

📌 Telesales Executive (Ludhiana)
🏢 Emm Aar Knitwears
📍 Ludhiana