1. Receive order list with item names and shelf locations on handheld device
2. Walk to designated aisles/bins, collect items, and scan barcode to confirm correct pick
3. Check item quality and expiry, and report out-of-stock or damaged items to supervisor
4. Pack items into bags, separating cold/perishable items as needed
5. Attach and scan order slip/barcode, and hand over packed order to delivery rider for dispatch