Job Summary
The Service Lead / Engineering Head is responsible for establishing, leading, and scaling the technical service organization for MicroPort MedBot in India and South Asia. As MedBot continues to expand its presence in India and South Asia, this role will play a critical part in building service infrastructure, ensuring operational excellence, driving customer satisfaction, and supporting the successful installation and lifecycle management of robotic surgical systems.

The role requires a robust combination of technical leadership, customer service excellence, operational management, and strategic planning. The successful candidate will work closely with Commercial, Clinical, Training, Quality, Supply Chain, Regulatory Affairs, and Headquarters teams to ensure best-in-class customer support and service delivery.

Core Responsibilities
Service Organization Development
- Build and lead the MedBot India and South Asia service and technical support organization to support business growth and customer success.
- Establish service processes, operational standards,



escalation procedures, and performance metrics.
- Develop service capabilities, resource planning, and talent development strategies to support long-term business expansion.
- Drive a customer-centric culture focused on responsiveness, quality, and operational excellence.

Installation, Service & Technical Support
- Oversee installation, commissioning, preventive maintenance, and corrective maintenance of robotic surgical systems.
- Ensure timely resolution of technical issues while minimizing system downtime and operational disruption.
- Lead technical escalations and complex troubleshooting activities, collaborating with global engineering and R&D; teams when required.
- Monitor service performance and customer satisfaction metrics to continuously improve service quality.

Operational Excellence & Process Improvement
- Develop and implement service KPIs, operational dashboards, and performance report

📌 Head of Engineering/Services (India)
🏢 MicroPort
📍 India