Key Responsibilities 1. Tele-Counseling & Lead Management  Make outbound calls daily to prospective students and parents from assigned databases  Handle inbound inquiries via phone, WhatsApp, and email professionally  Conduct tele-counseling and ensure consistent follow-ups on leads  Maintain accurate records of interactions, follow-ups, and lead status in CRM systems  Track daily, weekly, and monthly performance metrics (calls, conversions, enrollments)  Achieve assigned admission and enrollment targets 2. Admission Counseling  Counsel students and parents on academic programs, eligibility, admission procedures, fee structures, scholarships, and key deadlines  Assess student profiles and recommend suitable courses  Build trust and maintain long-term relationships with prospects  Guide applicants throughout the admission process until successful enrollment  Apply effective counselling and persuasion techniques to convert leads into admissions

📌 Counselor (India)
🏢 Chandigarh University - HR Department
📍 India