GLOBAL LAUNDRY — JOB DESCRIPTIONStore Manager | Laundry & Dry CleaningJob Title: Store Manager

Department: Operations & Sales

Location: Global Laundry Store

Reports To: Operations Manager / Founder

? Job PurposeTo independently manage the store’s daily operations, sales, customer service, billing, order handling, staff, and pickup & delivery coordination, while ensuring excellent customer experience and store profitability.

? Key Responsibilities1. Store Operations

- Open and close the store on time.
- Manage daily store activities and workflow.
- Ensure all orders are properly received, tagged, processed and dispatched.
- Maintain cleanliness and discipline at the store.

2. Sales & Revenue

- Achieve monthly sales targets.
- Increase repeat customers and average order value.
- Follow up with existing customers for repeat orders.
- Promote laundry, dry cleaning and other services.
- Generate local B2C and B2B leads.

3. Customer Handling

- Attend customers professionally.
- Explain services, pricing and delivery timelines clearly.
- Handle complaints and coordinate resolutions.
- Ensure customers receive timely updates regarding their orders.

4. Billing & Cash Management

- Ensure 100% accurate billing.
- Manage cash, UPI and online collections.
- Maintain daily sales and collection records.
- Ensure no unauthorized discounts or billing changes.

5. Pickup & Delivery

- Coordinate riders and daily routes.
- Ensure pickups and deliveries happen on time.
- Track pending, ready and delivered orders.
- Maintain rider KM and delivery records.

6. Staff Management

- Allocate daily duties to store staff.
- Monitor attendance, punctuality and productivity.




- Train staff on customer service and store SOPs.
- Maintain discipline and accountability.

7. Order & Quality Control

- Ensure proper tagging and order identification.
- Check garments before sending for processing.
- Follow pre-damage and special-instruction SOPs.
- Conduct final quality checks before delivery.

8. Reporting

Submit daily:

- Total Sales
- Number of Orders
- Cash Collection
- UPI/Online Collection
- Pending Orders
- Delivered Orders
- Complaints
- Pickup & Delivery Report
- Staff Attendance
- Significant operational issues
- ? Key Performance Indicators (KPIs)Monthly store sales
- Number of new customers
- Repeat customer percentage
- Average order value
- On-time delivery %
- Customer complaints
- Billing accuracy
- Collection accuracy
- Store conversion rate
- Staff productivity
- ? Candidate ProfileExperience: 2–5 years preferred in retail, hospitality, laundry, QSR, salon, or similar customer-facing business.
- Good communication and customer-handling skills.
- Basic computer/Excel/POS knowledge.
- Comfortable handling sales targets and daily reporting.
- Strong ownership and problem-solving attitude.
- Ability to manage a small team.

? Salary₹15,000 – ₹25,000/month + Performance Incentives

(Depending on experience and capability.)

⭐ Ideal CandidateSomeone who thinks like an owner, not just an employee—takes responsibility for sales, customers, staff, collections and the overall performance of the store.

Core Responsibility:

“Store Manager is responsible for running the store smoothly and growing its sales while maintaining excellent customer experience and operational discipline.”

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