Job Purpose:

GM ki primary responsibility property/business ke overall operations, revenue, guest satisfaction, staff management aur profitability ko efficiently manage karna hai. GM management aur operational teams ke beech main coordinating person hota hai.

Key Responsibilities

Overall Operations

Hotel/resort ke day-to-day operations ko smoothly manage karna.

Front Office, Housekeeping, F&B;, Sales, Accounts, Maintenance aur other departments ke performance ko monitor karna.

SOPs aur company standards properly follow ho rahe hain ya nahi, ensure karna.

Revenue & Business Growth

Occupancy, ADR, revenue aur profitability improve karne ke liye strategies banana.

Sales & marketing team ke saath business generation par kaam karna.

Corporate, travel agents, OTA aur direct bookings ko increase karna.

Monthly revenue targets set aur monitor karna.

Guest Experience

Guest satisfaction ko priority dena.

Guest complaints/issues ko personally monitor karke timely resolution karna.

Online reviews aur feedback ka regular analysis karna.

Service quality ko continuously improve karna.

Staff & Team Management

Staff ki hiring, training, discipline aur performance monitoring.

Department Heads ko targets aur responsibilities assign karna.

Daily/weekly/monthly meetings conduct karna.

Staff productivity aur coordination improve karna.

Financial Management

Operational expenses aur departmental budgets monitor karna.





Unnecessary expenses ko control karna.

Purchase, inventory aur vendor payments ko monitor karna.

Revenue, expense aur profitability reports management ko submit karna.

Inventory & Property Management

Hotel inventory, rooms, F&B; stock, linen, amenities aur equipment ki monitoring.

Maintenance aur preventive maintenance ensure karna.

Property ki cleanliness, safety aur presentation maintain karna.

Sales & Marketing

Sales team ke saath monthly sales plans banana.

Travel agents, corporates, wedding/event planners aur other business partners ke saath relationships develop karna.

Promotions, packages aur special offers plan karna.

Reporting to Management

Daily operational updates aur monthly performance reports management ko dena.

Revenue, occupancy, expenses, guest feedback aur staff performance ka analysis present karna.

Business improvement ke liye management ko recommendations dena.

Compliance & Safety

Government rules, hotel regulations, fire safety, guest safety aur company policies ka compliance ensure karna.

Emergency situations ko effectively handle karna.

GM ke Main KPIs

Occupancy %

Room Revenue / Total Revenue

ADR & RevPAR

GOP / Profitability

Guest Satisfaction & Reviews

Staff Productivity

Cost Control

OTA & Direct Booking Performance

Sales Target Achievement

Complaint Resolution

Inventory & Operational Cost Control

📌 Hotel / General Manager (Kota)
🏢 Shubh Aagaman
📍 Kota