Established in 1992, with a goal of providing technical solutions in the field of Water & Waste Water Treatment, Compressed Air Solutions, Steam and Heating requirements for Industries and Urban infrastructure, Flowline has evolved to be a benchmark company for Industrial Utilities.
About The Job
We are searching for a Service Engineer to work closely with our Sales team in a cross-functional capacity. In this role, the candidate will explain, demonstrate, and promote the products to potential customers and also source potential prospects. The candidate must have the ability to develop a solid understanding of our customers' operations, applications and needs and thus inculcating Flowline's products into the customers' operations. The candidate shall be self-starting, quick learning and adaptable.
Responsibilities
· Responsible for servicing Flowline Products
· Responsible for executing maintenance and minor repairs on standard products at customer site
· Investigate and resolve technical problems on standard products at customer site
· Preparation of the service job to execute / resolve at the shortest possible time
· Follow up on actions and promises made to customers
· Write service report on site and get it signed by the customer
· Check consumables, spares and chemicals available at client's stores
· Report unsafe practices, incidents and work for continuous improvement
· Capture Installed Base on site and communicate sales opportunities to sales organization
· Proactive recommendation to customers for purchase of spares
· Execute service in our Service Centers if required