Customer Care Executive – Job Description

Job Title: Customer Care Executive

Reports To: Customer Care Manager / Team Leader

Job SummaryThe Customer Care Executive is responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring a positive customer experience through skilled and timely communication.

- Key ResponsibilitiesHandle customer calls, emails, chats, and service requests.
- Understand customer concerns and provide appropriate solutions.
- Resolve complaints professionally and within the required timeframe.
- Provide accurate information about products, services, orders, and processes.
- Follow up with customers to ensure issues are properly resolved.
- Coordinate with internal departments to address customer concerns.
- Maintain accurate records of customer interactions and complaints.
- Meet assigned customer-service and quality targets.
- Escalate complex or unresolved issues to the appropriate department.
- Follow company policies, service standards, and communication guidelines.
- Maintain a polite,



professional, and customer-focused approach at all times.
- Required SkillsExcellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-focused attitude.
- Basic computer knowledge and familiarity with MS Office/CRM systems.
- Ability to handle difficult customers calmly and professionally.
- Good time-management and multitasking skills.
- Ability to work effectively as part of a team.
- Qualification & ExperienceQualification: 12th pass / Graduate.
- Experience: 0–3 years in customer care, customer support, telecalling, or a related role.
- Freshers may also be considered depending on the position.
- Key Performance Indicators (KPIs)Customer satisfaction.
- Response and resolution time.
- Call/service quality.
- Complaint-resolution rate.
- Attendance and productivity.
- Customer retention and follow-up effectiveness.

📌 Customer Care Executive (Jaipur)
🏢 HAHNEMANN CHARITABLE MISSION SOCIETY
📍 Jaipur