ROLE SUMMARY

The Assistant City Lead supports the City Lead in overseeing the day-to-day operations, quality, and performance of all Sunshine centers within the city. This role acts as the right hand to the City Lead — stepping in to manage center-level issues, coordinate across center heads, and ensure consistent standards of care quality and parent experience across every location. It's a robust stepping-stone role for someone building toward a City Lead or regional leadership position.

KEY RESPONSIBILITIES

Multi-Center Operations Support
Support the City Lead in monitoring daily operations across all centers in the city Visit centers regularly to check on staffing, therapy room quality, and facility upkeep Act as point of escalation for center heads when the City Lead is unavailable Help coordinate resources (staff, supplies, maintenance) between centers as needs shift People & Staffing
Support hiring, onboarding, and training coordination for center-level staff (therapists, caregivers, center heads) Help manage staffing coverage across centers,



including backup coverage for absences Support performance check-ins and coaching for center heads alongside the City Lead Assist in building a strong culture and retention across the city's teams Parent & Family Experience
Help resolve escalated parent concerns or complaints across centers Support consistent communication standards (updates, events, feedback loops) across all locations Monitor parent satisfaction and enrollment retention trends citywide Admissions & Enrollment Support
Support the City Lead in tracking the enrollment numbers, waitlists, and capacity across centers Help coordinate admissions processes and tours where needed Assist with local outreach or community partnership efforts to drive enrollment Data & Reporting
Track key operational metrics across centers (attendance, staffing ratios, enrollment, incident reports, parent satisfaction) using Excel Build and maintain dashboards/reports to help the

📌 Assistant City Lead (Delhi)
🏢 Sunshine by Lissun
📍 Delhi