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- Handle inbound/outbound customer calls for international customers.
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- Resolve customer queries, complaints, and service-related issues professionally.
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- Provide accurate information while maintaining a high level of customer satisfaction.
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- Follow communication scripts, processes, and quality standards.
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- Document customer interactions and update relevant systems.
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- Meet defined performance, quality, and customer-service targets.
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Eligibility & Requirements
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- Graduate degree is mandatory.
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- Minimum 1 year of experience in international voice/customer support.
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- Excellent spoken English and communication skills.
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