Job Description

Job Title

Sprinklr + Consultant + I&P; GN SONG

Management Level

Level 9 - Consultant

Location

Gurgaon / Mumbai / Bangalore / Chennai / Pune / Hyderabad / Kolkata

Must have skills

Sprinklr Unified CXM; Product Solution Consulting; Pre-Sales; Implementation; CCaaS Transformation; Customer Service Operations

Positive to have skills

Salesforce and Adobe CRM Integrations; Cloud Contact Center Technologies; Workflow Automation; Workforce Optimization; Social Media Engagement; Unified Communications; Analytics

Job Summary

As a Sprinklr professional within the I&P; Global Network Song practice, you will work with clients to design, build, and implement customer service transformation initiatives. You will support Sprinklr Unified CXM product solution consulting, pre-sales, implementation, CCaaS transformation, and business-value realization.

Roles & Responsibilities
- Understand market and customer challenges and create business cases and strategic transformation roadmaps based on market trends.




- Promote and deliver Sprinklr Unified CXM solutions through product demonstrations, partner training support, pricing strategies, documentation, and client engagement.
- Build strategic relationships across the Sprinklr ecosystem and support partner activities.
- Develop requirements based on leadership input, including performance reporting, problem solving, and conflict management.
- Act as a Sprinklr Unified CXM subject matter expert across the CCaaS transformation delivery lifecycle.
- Support client RFPs through presentations, technical workshops, proposal inputs, and proofs of concept.

Professional & Technical Skills
- Experience in Customer Service operations, contact center channel assessment, benchmarking, gap analysis, and business-case development.
- Experience implementing omnichannel self-service, IVR, and omnichannel orchestration routing using Sprinklr Unified CXM.
- Hands-on experience solutioning voice and non-voice applications using Sprink

📌 #ACN I&P (Bengaluru)
🏢 Accenture
📍 Bengaluru