Job Description

Job Title

Five9 + Consultant + I&P; GN

Management Level

Level 9 - Consultant

Location

Gurgaon / Mumbai / Bangalore / Chennai / Pune / Hyderabad

Must have skills

Five9 Cloud; Contact Center Consulting; Functional CCaaS Consulting; Technical CCaaS Consulting; Industry Consulting; CCaaS Team and Design Leadership

Positive to have skills

Consulting experience across CCaaS and Customer Service solutions including Amazon Connect, NICE, Verint, Cisco, Genesys, Sprinklr, Twilio, Salesforce, ServiceNow, Adobe, Microsoft Azure, and Google Cloud

Job Summary

As a Five9 professional within the I&P; Global Network Song practice, you will help clients address customer-facing challenges across sales, service, and marketing. You will support Five9 solution consulting, pre-sales, implementation, contact center transformation, and customer service improvement initiatives.

Roles & Responsibilities
- Analyze contact center functions, products, and technology solutions and recommend AI and GenAI-enabled improvements.




- Create business cases and strategic transformation roadmaps based on market trends.
- Support the sale and delivery of Five9 solutions through product overviews, partner readiness, pricing, documentation, and client presentations.
- Plan, design, implement, and configure Five9 solutions across voice and digital channels.
- Integrate Five9 with CRM and other enterprise applications and develop custom solutions using Five9 SDKs and APIs.
- Apply customer service process knowledge to deliver customer interaction solutions across IVR, IVA, voice, email, chat, social media, video, and messaging.

Professional & Technical Skills
- Experience implementing multichannel self-service, IVR, and omnichannel orchestration routing using Five9.
- Hands-on experience with VCC Administrator, campaign management, IVR scripts, workflow automation, Five9 administration, and application development.
- Experience with CRM integrations, intelligent virtual agents, SDKs, AP

📌 #ACN I&P GN (Bengaluru)
🏢 Accenture
📍 Bengaluru