A Customer Relationship Manager (CRM) is responsible for maintaining strong and long-term relationships with customers and managing their queries, follow-ups, and service requirements.
- Key Responsibilities
- ? Call customers for regular follow-ups.
- ?? Maintain strong and skilled relationships with existing customers.
- ? Understand customer requirements and suggest suitable products/services.
- ? Handle customer queries, concerns, and complaints effectively.
- ? Follow up on pending quotations and enquiries.
- ? Maintain and regularly update customer details, call records, follow-ups, and enquiry status in CRM/Excel.
- ? Coordinate between the customer and sales team to ensure smooth communication.
- ? Keep customers updated regarding order status, delivery, and installation.
- ⭐ Collect customer feedback and ensure customer satisfaction.
- ? Generate repeat business and referrals from existing customers.
📌 Customer Relationship Manager (Jaipur)
🏢 Fabrication Zone
📍 Jaipur
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