We are looking for a responsible and energetic Store Operations Executive to manage the day-to-day operations of Goratna Organics & Natural. The candidate will be responsible for ensuring smooth store functioning, excellent customer service, proper inventory management, billing, product display, and maintaining overall store standards.
Key Responsibilities
1. Daily Store Operations
- Ensure the store is clean, organized, and customer-ready.
- Monitor daily store activities and ensure smooth operations.
- Follow Store policies, procedures, and operational standards.
2. Inventory Management
- Monitor stock levels and identify products that need replenishment.
- Receive and verify incoming stock against invoices.
- Check product quantity, quality, packaging, and expiry dates.
- Maintain proper stock arrangement using FIFO/FEFO principles.
- Report damaged, missing, or expired products to management.
- Assist with regular stock counting and inventory audits.
3. Customer Service
- Welcome customers and understand their requirements.
- Assist customers in finding products and provide basic product information.
- Handle customer questions and complaints professionally.
- Maintain a positive and friendly shopping experience.
- Encourage repeat purchases through valuable customer service.
5. Product Display & Store Presentation
- Ensure products are properly arranged and displayed.
- Maintain attractive shelves and promotional displays.
- Ensure price tags and promotional signage are correct.
- Monitor product availability on shelves and refill when required.
- Maintain cleanliness and hygiene throughout the store.
6. Online & Order Management
Required Skills
- Basic computer and POS/billing knowledge.
- Ability to manage multiple tasks.
- Responsible, punctual, and organized.
Preferred Qualifications
- 10th pass / 12th Pass / Graduate.
Working Conditions
- Candidate should be comfortable standing and moving around the store for extended periods.
- Weekend and festival-day availability may be required depending on business needs.