We SB Express Cargo LLP is into the logistic and Courier industry, since more than 2 decades and tied up with the multiple clients and existence in Pan India
A customer service representative (CSR) in logistics acts as the primary link between customers, carriers, and internal warehouse or dispatch teams to ensure goods move accurately and on time.
Core Responsibilities
- Order Management: Enter customer orders accurately into the system, schedule pickups and deliveries, and process shipping documentation.
- Shipment Tracking: Monitor freight movement and provide real-time updates to clients regarding order status and estimated arrival times.
- Problem Solving: Resolve delivery delays, lost freight, route issues,
and carrier or warehouse disputes quickly.
- Stakeholder Coordination: Communicate with drivers, dispatchers, and warehouse staff to align pickup and drop-off schedules
- Account Support: Maintain customer databases, handle billing or invoice questions, and log customer feedback
- Data Management: MIS and excel data maintain and updates on timely
The 7 core functions or roles of logistics are order processing, inventory management, warehousing, packaging, cargo handling, transportation, and monitoring/information management