Job SummaryThe Retail Pharma Aid supports the pharmacist in delivering safe, accurate, and efficient pharmacy services while ensuring excellent customer experience. The role involves assisting in medicine dispensing, inventory management, customer service, prescription handling, and maintaining store standards.
As a Retail Pharma Aid at Dr. Cure Pharmacy, you are expected to contribute to our mission of providing patient-centered pharmacy care by supporting chronic care initiatives and ensuring every customer receives prompt and qualified service.
- Key Responsibilities1. Customer ServiceWelcome customers in a courteous and professional manner.
- Assist customers in locating medicines and healthcare products.
- Direct prescription-related queries to the pharmacist.
- Ensure a positive customer experience during every visit.
- 2. Prescription SupportReceive prescriptions from customers.
- Assist the pharmacist in retrieving prescribed medicines.
- Pack medicines accurately after pharmacist verification.
- Return prescriptions and medicines to customers after billing.
- 3. Medicine & Inventory ManagementArrange medicines according to store standards.
- Replenish shelves regularly.
- Follow FEFO (First Expiry First Out) principles.
- Identify and report expired or damaged medicines.
- Assist in stock receiving and stock audits.
- 4. Billing & Store OperationsSupport billing activities during peak hours.
- Verify medicines before handing them to customers.
- Ensure accurate packing of medicines.
- Maintain cleanliness and organization of the store.
- 5. Patient SupportGuide patients regarding Dr. Cure's health services.
- Inform eligible patients about health camps and wellness initiatives.
- Encourage chronic patients to maintain their health diary.
- Assist with patient follow-up activities as directed by the pharmacist or store manager.
- Required SkillsGood communication and interpersonal skills.
- Basic knowledge of medicines and healthcare products.
- Attention to detail and accuracy.
- Customer service orientation.
- Teamwork and willingness to learn.
- Basic computer knowledge.
- Educational QualificationIntermediate (10+2) or above.
- D.Pharm/B.Pharm qualification or pursuing candidates will be preferred.
- Experience (Mandatory)Minimum 1 year of experience in a Retail Pharmacy is mandatory.
- Experience in pharmacy chains, hospital pharmacies, or medical stores will be preferred.
- Hands-on experience in prescription handling, medicine dispensing support, inventory management, and customer service is essential.
- Experience using pharmacy billing or inventory software will be an added advantage.
- Key Performance Indicators (KPIs)Customer service quality
- Prescription handling accuracy
- Shelf organization and inventory accuracy
- Expiry management compliance
- Store cleanliness and maintenance
- Attendance and punctuality
Core ValuesAt Dr. Cure Pharmacy, we believe that every customer interaction is an opportunity to build trust and improve health outcomes. Our Retail Pharma Aids play an important role in supporting pharmacists, maintaining operational excellence, and delivering compassionate, patient-focused care.
Experience Requirement (For Job Advertisement)Experience: Minimum 1 year of experience in a Retail Pharmacy (Mandatory). Candidates with experience in pharmacy chains or hospital pharmacies will be given preference.