We are looking for a Customer Support Executive to handle customer queries, provide excellent customer service, coordinate with internal teams, and support day-to-day customer operations.
Key Responsibilities :
• Handle customer queries through phone, email, and live chat
• Resolve customer issues and ensure a high level of customer satisfaction
• Assist with order processing and day-to-day operational activities
• Coordinate with internal teams for customer requests and issue resolution
• Identify opportunities to improve the overall customer experience
• Act as the Voice of the Customer and share feedback for process/product improvements
• Maintain customer databases and update daily reports
Candidate Requirements :
• 3–5 years of experience in a customer-facing role
• Experience in consumer-facing companies/startups preferred
• Excellent English communication – verbal and written
• Valuable knowledge of MS Office / MS Excel
• Familiarity with CRM software is an added advantage
• Strong customer service, coordination, and problem-solving skills
? Interested candidates can share their updated CV.