nPinnacle Infotech values inclusive growth in an agile, diverse setting. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites
nHiring: Customer Success Executive | 4–15 Years Experience
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nHiring: Customer Success Executive | 4–15 Years Experience
nAre you passionate about building strong customer relationships, driving product adoption, and ensuring customer success? We are looking for an experienced Customer Success Executive to join our growing team.
nPosition: Customer Success Executive
nExperience: 4–15 Years
nDepartment: Business Operations
nLocation: Durgapur/Jaipur/Madurai/Bangalore
nEmployment Type: Full-Time
nKey Responsibilities
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- Manage customer onboarding and implementation activities.n
- Understand customer business requirements and workflows.n
- Drive successful CMMS & IoT implementations.n
- Conduct admin and end-user training sessions.n
- Monitor customer adoption, engagement, and platform utilization.n
- Identify low-adoption areas and develop strategies to increase usage.n
- Build and maintain strong relationships with key customer stakeholders.n
- Conduct regular business review meetings and customer health checks.n
- Handle customer escalations and manage critical accounts.n
- Support customer renewals and retention initiatives.n
- Identify upselling and cross-selling opportunities.n
- Collect customer feedback and collaborate with product and technical teams for improvements.n
- Prepare customer reports, MIS, and customer dossiers.n
nRequired Skills
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- Strong understanding of SaaS products and customer success methodologies.n
- Customer retention and account management expertise.n
- Excellent communication and stakeho