Responsibilities

- Be able to have On-Point communication in a proficient manner

- Relay all information needed & as provided

- Address customers in a professional and respectful manner

- Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary

- Maintain up-to-date knowledge on business areas

- Maintain broad knowledge about company’s products and services

- Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

Required Skills & Qualifications:

- Any Graduate (B.com Preferred)

- Customer Support Experience in US. Business Environment - Banking or Financial Services preferred.

- Positive Communication Skills (English – USA)

- Sensitization in American Culture

- Open to work in Night Shift

- Proficiency in Typing (35 wpm)

- Ability to handle distressed Customers

- Accountability is required from each individual

Benefits

- 5 Days Working

- One Complimentary Meal per Day

- Internet Reimbursement

- Gym Reimbursement

- Group Medical Insurance

- Mental Health support benefits

- Relocation Assistance (if Applicable)

📌 ZR_325 _Analyst, Customer Support Voice (MXM POS (Chandigarh)
🏢 Priority Idc
📍 Chandigarh