Role & responsibilities

Develop repeatable solutions to enhance operational efficiencies.

Collaborate with stakeholders to manage and maintain hybrid cloud environments as needed.

Troubleshoot issues in cloud and hybrid environments, providing solutions, root cause analysis,

and mitigation strategies.

Identify and implement optimization strategies to reduce costs for customer workloads.

Maintain a solid understanding of ITIL processes including incident, change, and problem management.

Support Microsoft applications and services such as:

- Office 365 Administration
- Intune
- Microsoft Purview

Provide support for Microsoft Endpoint Manager/Intune, including endpoint security and policy configuration. Possess solid PowerShell scripting skills.

Understand and manage Microsoft licensing.

Configure and build server hardware both on-premises and in the cloud.

Manage solution design with third-party suppliers.

Maintain relationships with third-party suppliers, overseeing service health and SLAs.

Work with Azure Active Directory, including:

- AAD Connect
- Identity and Access Management
- MFA
- Conditional Access

Manage Azure disaster recovery and business continuity using Azure Backup and Azure Site Recovery.

Design and document infrastructure solutions effectively.

Have skills in cloud telephony.

Work with various backup software solutions for on-premises and cloud environments,

preferably Cohesity.

Having knowledge of relational database systems is an advantage.

Manage Exchange in hybrid mode between on-premises and Microsoft 365.

Oversee Microsoft 365 management, including:

- SharePoint
- OneDrive
- Intune
- Exchange Online

Adhere to strict management procedures to ensure compliance with standards.



Utilize a helpdesk ticketing system for response tracking.

Maintain Wintel inventory.

Ensure daily backups are completed and optimized, including regular recovery testing.

Follow and update disaster recovery procedures and processes.

Maintain, improve, and optimize documentation, processes, and procedures within the infrastructure environment.

Manage the lifecycle and patch management of all Wintel infrastructure, ensuring systems remain up to date using WSUS/SCCM.

Assist with purchasing server equipment and costing for cloud services as directed by senior engineers or the Infrastructure Manager.

Create, submit, and implement infrastructure changes according to change control procedures.

Apply standard concepts, best practices, and procedures within the field of infrastructure.

Utilize existing and emerging technologies to enhance global service delivery.

Work closely with the global helpdesk support team.

Provide escalated support to users while participating in on-call support rotations.

Assist in managing risks and tracking infrastructure issues.

Knowledge & Experience

- Relevant Microsoft and Azure certifications/accreditations
- Excellent technical experience across on-premises and cloud IT infrastructure

environments
- Minimum 10+ Years of experience in Windows Environment.

Skills
- Apply technology solutions to support business objectives
- Strong collaboration and partnership approach
- Presentation and facilitation skills
- Ability to influence and negotiate with a broad range of stakeholders
- Highly adaptable with solid prioritization skills
- Ability to work under pressure and meet deadlines with minimal supervision

Preferred candidate profile

📌 Window Server Administrator- (Chennai)
🏢 Neurealm
📍 Chennai