- To manage all operations of the laboratories
- To ensure delivering the customer delight experience at the lab.
- Implement quality control measures to maintain the accuracy and reliability of laboratory results. Conduct regular audits and proficiency testing, and address any issues or discrepancies. • Coordination for general repair and maintenance of present Infrastructure including monitoring day-to-day upkeep of lab
- Lab Audits & Biometrics / CCTV / Phone lines / Mystery calls / Registration Monitoring /Data Extraction and evaluation of Profit / Loss of Labs
- Accountable for improving customer experience and customer retention in labs by developing and mentoring the lab staff experience.