Key Responsibilities

- Handle inbound and outbound calls regarding patient appointments, department inquiries, and hospital services.

- Provide accurate information about OPD schedules, doctor availability, and facility guidelines.

- Confirm, reschedule, or cancel patient appointments using the hospital management software.

- Follow up with patients for post-consultation feedback and upcoming procedure reminders.

- Address basic patient queries or direct complex medical concerns to the appropriate department.

- Maintain accurate records of all customer interactions and call logs in the internal database.

Required Qualifications & Skills

- Education: Any Bachelors degree (BA, B.Com, B.Sc, BBA, etc.).

- Experience: 0 to 1 year in telecalling,



customer support, or front-desk roles (Healthcare experience is a plus, but freshers are encouraged to apply).

- Languages: Proficiency in English and Kannada; knowledge of Hindi or other regional languages is highly preferred.

- Communication: Exceptional verbal communication, active listening, and phone etiquette.

- Soft Skills: High empathy, patience, and a patient-centric mindset needed for a hospital setting.

- Technical Skills: Basic computer knowledge and familiarity with MS Office (Excel, Word).

📌 Walk-in || Tele Caller (Bengaluru)
🏢 Sri Shankara Cancer Foundation
📍 Bengaluru