Service Delivery Manager

We are looking for a motivated and results-oriented Service Delivery Manager to oversee the successful delivery of business-critical applications in a distributed, fast-paced setting. This role demands a proactive professional with a strong background in IT service delivery, a focus on modernization initiatives, and proven expertise in Agile methodologies to ensure operational excellence and transformation outcomes.

Responsibilities

- Manage the delivery of complex business applications, meeting quality standards, deadlines, and stakeholder expectations

- Oversee cross-functional teams (engineering, architecture, QA, BA, DevOps) across distributed locations, ensuring alignment and collaboration

- Implement and maintain service delivery governance, risk management, and compliance structures

- Facilitate Agile processes, including sprint planning, backlog refinement, and release planning, to ensure predictable delivery

- Collaborate with technical teams for application development, modernization, and integration using Java, Angular, Azure, and SQL Server

- Monitor delivery metrics, identify risks, and resolve impediments to maintain project progress

- Act as a focal point for business, technology, and leadership stakeholders for all delivery-related matters

- Contribute to defining technical roadmaps and actionable plans tied to business objectives

- Ensure stability, performance, and scalability for applications running in distributed environments





- Drive continuous improvement efforts across delivery processes and operational performance

- Support compliance with regulatory requirements relevant to the insurance/reinsurance domain

Requirements

- Bachelor's degree in Computer Science or a related field; Master's degree preferred

- 13 years to 18 years years of general IT experience, with 5+ years in Service Delivery Management roles

- Strong knowledge of Applications, Azure cloud services, and front-end frameworks (Angular)

- Familiarity with databases, such as MS SQL Server, PostgreSQL, and similar technologies

- Familiarity with DevOps practices, CI/CD pipelines, and automation solutions

- Demonstrated experience delivering projects in regulated, large-scale environments

- Competency in Agile methodologies and frameworks, including proficiency in facilitating Agile ceremonies

- Strong leadership and problem-solving skills, with the ability to manage global teams across onshore-offshore models

- Capability to manage ambiguity and drive changes effectively while delivering business-aligned priorities

- Excellent communication and stakeholder management skills

Nice to have

- ITIL v4 Foundation or advanced certification

- PMP, PRINCE2, or other recognized project management certifications

- Experience with multiple cloud platforms, such as AWS or GCP, in addition to Azure

- Familiarity with compliance requirements specific to the insurance/reinsurance sector

📌 Walk-in || Service Delivery Manager (Bengaluru)
🏢 EPAM Systems
📍 Bengaluru