Interview details: -

Date - 18th September 26

Time - 10 AM to 12:30 PM

Location: - Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, Building Juniper, Ground Floor, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057, Maharashtra, India

Role & responsibilities

- Own end-to-end I2C delivery for an assigned hospital/entity segment billing, claims, collections, cash application, and reconciliations ensuring accuracy and SLA adherence.
- Resolve complex, aged, or disputed insurance claims and customer queries; liaise with insurers, TPAs, and hospital business offices to closure.
- Drive cash application accuracy for complex remittances, including RPA-enabled matching, and investigate unallocated cash.
- Own AR ageing and DSO for the assigned book; drive collections escalations and engage debt-collection/legal firms for prolonged non-payment cases as needed.
- Prepare bad-debt provisioning inputs, write-off documentation, and support period-close reconciliations (bank, GL, HIS-to-ERP).
- Support statutory/indirect tax and audit requirements with data extracts and reconciliations for the I2C scope.
- Identify and drive process improvement/automation opportunities in billing, claims, and cash application.




- Guide and review the work of junior associates within the sub-process.
- Lead a pod covering billing, claims, or collections/cash application, ensuring SLA, ageing, and DSO targets are met.
- Review and approve complex claims, refunds, write-offs, and reconciliations prepared by the team before submission/posting.
- Act as escalation point for insurer, customer, and hospital stakeholder issues, and drive resolution of systemic billing/claims/collection issues.
- Monitor team productivity, quality, and ageing dashboards; report performance to the Ops-Manager/Sr.Ops-Manager.
- Own consolidation of ageing, DSO, and collections MIS for the pod and support management reporting.
- Drive month-end/period-close deliverables (provisions, write-offs, reconciliations) for the pod and support audits.
- Train, coach, and onboard team members and conduct periodic quality reviews.
- Contribute to automation initiatives (RPA cash application, claim tracking tools) for the sub-process.

Work Experience: 4- 9 years of experience

Educational Requirements:

Commerce graduates only applicable (BCOM, BBA, MCOM, Finance &

Accounts)

Technical and Qualified Requirements:

Technical Requirements

- Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.

📌 Walk-in | Recruitment drive For F&AC on 18th September at Pune Location
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