Role & responsibilities

- Logging of customer complaints and maintaining its progress record until it is resolved.

- Maintaining & Filing of Job Cards and Installation reports.

- In-warding of machines coming for repairs to the Department.

- Coordinating dispatch of machines and spares with the logistics department and notifying the customer.

- Maintaining AMC schedules of machines and onboarding customers for AMC.

- Follow-up with customers for their feedback or quotation approvals.

- Drafting of Sales/service/purchase orders, invoices & repair estimates based on inputs from the service team.

- Coordinating Installations and field visits with sales, logistics and service team.





- Maintaining of inventory and records of loaned machines/spares of the service department.

- Logging minutes of team meetings and follow-up with team members for updates on task assigned.

- Coordinating with, out-station field engineers/technicians for work updates and maintaining their attendance records.

- Maintaining records of upgrades/changes in the product line based on inputs from Production/R&D; team.

Preferred candidate profile

- Basic knowledge of computers especially MS Office.

- Positive communication skills and fluency in English.

📌 Walk-in || Office Administrator (Mumbai)
🏢 BIOTECH INDIA
📍 Mumbai