We are looking for customer-focused and enthusiastic candidates for the Lufthansa International Chat Support Process. The role involves handling customer queries through chat, providing accurate resolutions, and delivering an exceptional customer experience.
Key Responsibilities
- Handle customer queries via live chat.
- Assist customers with flight bookings, cancellations, rescheduling, refunds, and travel-related information.
- Resolve customer concerns professionally and efficiently.
- Maintain service quality and customer satisfaction standards.
- Update customer interactions accurately in the system.
- Meet productivity, quality, and compliance metrics.
Eligibility Criteria
Graduate Freshers
- Any graduate can apply.
- Excellent written English communication skills.
- Basic computer proficiency.
Undergraduates
- Minimum 6 months of International Chat Support experience.
- Strong customer service and problem-solving skills.
Salary
- Graduate Freshers: Up to 24,000 CTC
- UG Candidates with 6 Months International Chat Experience: Up to 30,000 CTC
Shift & Work Schedule
- 24x7 Rotational Shifts
- Rotational Weekly Offs
- Candidates must be flexible to work in day, evening, and night shifts.
Benefits
- Both-Side Cab Facility (Pick-up & Drop)
- Comprehensive Training Program
- Growth opportunities Opportunities
- Dynamic and Professional Work Environment
- Employee Benefits as per Company Policy
Desired Skills
- Excellent written communication and grammar.
- Good typing speed.
- Customer-centric mindset.
- Ability to multitask and work under pressure.
- Strong analytical and problem-solving skills.
Interested candidates can share their updated CV on WhatsApp: (phone hidden)
📌 Walk-in || International Chat Process (Gurugram)
🏢 Atain
📍 Gurugram
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