Job Title: Associate / Senior Associate Medical Records

Location: Trichy

Work Mode: Work from Office (WFO)

Shift: Night Shift

Experience: 1-3 Years

About the Role

We are looking for experienced and detail-oriented Associates / Senior Associates Medical Records to support our US Healthcare operations. The role involves retrieving, reviewing, indexing, validating, and processing medical records accurately in accordance with client requirements and process guidelines.

The ideal candidate should have hands-on experience in Medical Records / US Healthcare RCM, strong attention to detail, good communication skills, and the ability to consistently meet quality, productivity, TAT, and SLA requirements.

Key Responsibilities

- Retrieve, review, and process medical records accurately as per client and process requirements.
- Index, categorize, and organize medical records and related healthcare documents.
- Verify patient and medical information for accuracy, completeness, and consistency.
- Identify missing, incomplete, or incorrect information and take appropriate action or escalate as required.
- Maintain accurate documentation and update relevant information in client systems and applications.
- Ensure timely completion of assigned tasks in accordance with TAT and SLA requirements.
- Maintain consistent productivity and quality standards as per process expectations.
- Follow established SOPs, process guidelines, quality standards, and HIPAA requirements.
- Handle confidential patient and healthcare information responsibly and maintain data privacy.
- Review documents carefully and ensure accurate indexing and processing with minimal errors.
- Coordinate with team members, Quality, and Supervisors to resolve process-related issues.
- Support the team in meeting daily and monthly process targets.
- Participate in process training, calibration sessions, and knowledge-sharing activities.
- Identify recurring process issues and communicate them to the reporting supervisor.




- For Senior Associate-level candidates, take ownership of assigned activities and support team members with process-related queries when required.

Key Skills Required

- 1-3 years of relevant experience in Medical Records, US Healthcare, Healthcare BPO, or RCM.
- Good understanding of Medical Records processes and documentation.
- Positive verbal and written communication skills.
- Strong attention to detail and accuracy.
- Good analytical and logical reasoning skills.
- Good knowledge of computers and MS Office applications.
- Ability to understand and follow SOPs and process guidelines.
- Ability to work with multiple systems and applications.
- Strong time management and organizational skills.
- Ability to consistently meet productivity, quality, TAT, and SLA targets.
- Ability to handle confidential healthcare information responsibly.
- Good team collaboration and problem-solving skills.
- Willingness to learn and adapt to process changes.

Eligibility Criteria

- 1-3 years of relevant experience in Medical Records / US Healthcare / Healthcare BPO / RCM.
- Candidates with hands-on experience in Medical Records processing, indexing, documentation, or related healthcare processes are preferred.
- Graduate in any discipline.
- Knowledge of US Healthcare / RCM processes is required or preferred.
- Strong communication and computer skills.
- Must be willing to work from office in Trichy.
- Must be willing to work in night shifts.
- Candidates should be comfortable handling confidential patient and healthcare information.

Additional Requirements for Senior Associate

- Demonstrated ability to independently handle process responsibilities.
- Strong knowledge of Medical Records processes and client requirements.
- Ability to support team members and assist with process-related queries.
- Consistently meet quality and productivity expectations.
- Ability to identify process gaps and escalate issues appropriately.
- Good ownership, accountability, and coordination skills.

Perks & Benefits

- Two Way Cab Facilities.
- Attractive Incentives.

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